Right Now Downtown

CCSID Highlights Ambassador Efforts

Ben Barker, Operations Manager for Capital Crossroads and Discover SIDs, is proud to recognize the hard work of the Outreach Team and the Clean and Safe Ambassadors.

“There is so much to be said for the entire program,” said Barker.  “The Outreach Team is always looking for new ways to extend services to those in need, and the Clean and Safe Team and the Special Projects Division exhibit such professionalism.  I continue to expect great things.”

There are two Ambassadors whose hard work and dedication deserve special recognition.

Ambassador of the Quarter:  Gil “Carlos” Pilier

Capital Crossroads congratulates Gil “Carlos” Pilier on his promotion to Utility Ambassador.  In this position, he will be cross trained to handle the wide variety of services offered by both Capital Crossroads and Discovery SIDs.  This will ensure that he is qualified to substitute for other Ambassadors when they are out, as well as provide services with the Special Projects Team.

Carlos is a valuable member of the Capital Crossroads team and this assignment demonstrates our confidence in his work ethic and ability to handle a variety of duties.  In recognition of his hard work and abilities, Carlos was also named the Ambassador of the Quarter for the first quarter of 2010.

Ambassador Spotlight and Winter Warrior:  Paul Denmark

Capital Crossroads recognizes Paul Denmark for his hard work and willingness to help whenever and wherever needed.  Paul is currently working as a Team Leader, but he makes himself available to take on other duties, such as leading a shift or tackling special projects.  For example, Paul took on maintenance of the bikes used in the Bike Patrol Program.

Due to his willingness to charge into the elements during Columbus’ especially harsh winter to ensure that downtown pedestrians could safely pass through the crosswalks and bus stops throughout the district, Capital Crossroads created a new award with Paul as its first winner.  Congratulations to Paul for earning the first ever “Winter Warrior” award.  Mother Nature never stood a chance!

Spring Services: Flower Power (Washing)

As the seasons change, the services provided by Capital Crossroads SID make a season-specific shift.  Though some services, such as graffiti removal, safety escorts and special event support are ongoing, when the warm weather returns, other duties move to the front burner.

First on the list is power washing to clean the winter grime off downtown.  Power washing began on March 22, which is a bit earlier than in other years.  The early spring weather combined with an effort to improve overall power washing program bumped up this year’s start date.  This allowed the two power washing crews to get a jump start on the city’s hot spots, including High Street, Pearl Alley, the COTA bus shelters, and the areas surrounding Columbus Commons, RiverSouth and Scioto Mile projects.  In addition, the SID received a permit to power wash in areas where nighttime power washing can be disruptive.  Finally, a study is underway to find new power washing products that will offer greater mobility and expediency with special assignments.  Several machines will be given a test run in the coming weeks with the goal of finding a machine that the SID can use at any time of day for areas that need immediate attention.

The warm weather also means spring flowers.  Once again, the SID will be planting flowers in the beautiful new Gay Street Medians and in hanging baskets along High Street.  The planting is set for May 24, after the danger of frost has passed.  Advance work includes coordinating with the City to get the water to the sprinkler systems turned on.  In addition, the SID is working with a new nursery called Ambius this year to purchase flowers.  Once all of the flowers have been planted, the Ambassadors will help keep the planters watered and fertilized through the summer months.

At the beginning of May, the SID will begin a special project to stain all of the benches along High Street.  This is part of a general effort to spruce things up along that corridor.  Using a power sprayer, the crews will spiff up the benches in quick time, as the sprayer allows for multiple coats with uniform distribution.  This is a far more efficient process than painting by hand.

Graffiti removal remains a key duty of the Ambassadors year round; therefore, a team of Ambassadors has been chosen to receive hands-on training from a prominent graffiti-removal specialist in Columbus.  This will help the Ambassadors better combat graffiti problems in both the Capital Crossroads and Discovery SIDs.

The Clean and Safe Teams continue to receive special requests for service through the online service request form found on the DowntownColumbus.com Website.  Ben Barker, the new Operations Manager for both SIDs, has developed a new work order system to more effectively assign, track and manage the various requests and special projects that emerge.  This improves efficiency and helps ensure that requests are completed in a timely fashion.

“We are not trying to reinvent the wheel,” explained Barker.  “We are striving to make the wheel more efficient and in doing so improve the duties that the Capital Crossroads and Discovery SIDs have come to expect.”

Current Hours of Operation:

Monday – Friday, 6:30 a.m. – 11:30 p.m.
Saturday, 8:00 a.m. – 11:30 p.m.
Sunday, 9:30 a.m. – 6:00 p.m.

For many tenants, workers and visitors, the Capital Crossroads Clean and Safe Ambassadors are the face of downtown.  While the ambassador program is operated out of the Capital Crossroads SID offices on Fourth Street, it is managed by an outside business specializing in SIDs and clean and safe services.  Since the beginning of January, a new, locally-based company has taken over the contract: Ohio Support Services.

Since the SID’s inception, the clean and safe program was overseen by a national company called Block By Block.  Though Block By Block had done a commendable job, in 2009, the CCSID and Discovery SID boards determined that a request for proposal should be made.  This was done to ensure that the SIDs were indeed getting the best service possible for the best price.

Nine proposals were received, and four companies were chosen to interview, two local and two national.  Ohio Support Services, a local company with experience providing clean and safe services for a number of downtown buildings, eventually won the contract.

“After studying the proposals and going through the interview process, the boards decided that, all things being equal, they would like to go local,” explained Lisa Defendiefer, Downtown Safety Coordinator.  “Block By Block did a good job, especially when we were getting the program off the ground, but the property owners definitely saw the value in supporting a local company.”

Because OSS’s offices are local, it has freed the Capital Crossroads Operations Manager and Operations Supervisor to be out on the street more, working directly with the ambassadors and the public.  In addition, OSS provided security in buildings throughout the downtown; these relationships have served to improve the network of security offered by CCSID.

The boards were also impressed with OSS’s president, Scott Tucker, who is committed to downtown and cares about the community.  He has a history of giving back, and has been actively involved in ASIS, an organization that helps train security officers to be top of the line employees.

The good news for downtown tenants, residents and workers is that you won’t really notice the difference.  While the change improves function within the CCSID offices, the services provided for both cleanliness and safety on the streets will remain the same.  In addition, both OSS and Block By Block worked together to smooth the transition, so CCSID was able to retain more than 95% of the ambassador personnel.  One change is the new CCSID Operations Manager, Ben Barker, who was previously with OSS as a security manager at the Grange Building. 

“OSS received hundreds of applicants for the position and eventually narrowed the field to two highly qualified candidates.  Cleve Ricksecker and I sat in on the final interviews and were definitely struck by Ben’s depth of security knowledge, enthusiasm, confidence, and love of new challenges,” added Defendiefer.  “A change like this could have been tough on the ambassadors, but they have handled it well.  OSS has just done a great job with the details of the transition; it’s been pretty seamless.”

At the Capital Crossroads Annual Meeting in November, Executive Director Cleve Ricksecker reported on one of the core missions of Capital Crossroads SID: safety.  CCSID continues to partner with the Columbus Division of Police to promote safety downtown.  The ongoing efforts of CCSID’s safety ambassadors include patrolling the district, observing their surroundings, notifying the police of any criminal activity, and reporting even minor offenses and disorder to the SID special duty police officers. Additionally, the reassuring presence of the ambassadors, combined with keeping the environment clean, help promote safety in the downtown core. 

This hard work has resulted in good news for downtown in 2009.  While comparing crime rates across precincts is not an exact science, using conservative estimates, the downtown Columbus precinct is now among the three safest in the city.  After experiencing a 37% decrease in crime from 2002 to 2008, there was a slight increase in 2009.  This was due primarily to an increase in car break-ins, a phenomenon which was true citywide.  Downtown’s increase in this type of crime was lower than the citywide average. 

“We remain grateful to the Columbus Division of Police for their excellent work,” said Ricksecker.  “They understand that law enforcement requires a variety of approaches and resources, and agree with the old English saying that an ounce of prevention is worth a pound of cure.” 

Bike patrol officers are proactive in eliminating problems and preventing crimes, and the special duty officers hired by the SID supplements those efforts.  In addition, the SID’s Outreach Specialist, Alyson Poirier, helps the homeless and those with mental health or addiction issues by linking them with social services, which keeps them off the streets and from possibly contributing to safety issues. 

Finally, the SID uses its communications vehicles to remind residents, employees and visitors not to give to panhandlers and to be aware of the risk of leaving valuables in plain sight in a car.  

All these efforts combined contribute to a safer downtown.

THE “GREAT AND POWERFUL” SID

Remember that scene in The Wizard of Oz when Toto pulls the cord and the secret of the Great and Powerful Oz is revealed?  This week we’re pulling back the curtain on Right Now Downtown.  Yes, there are some someones behind the curtain of this publication: the Capital Crossroads Special Improvement District.

Capital Crossroads, which is voluntarily funded by property owners within the downtown district, performs a wide array of services all intended to improve the quality of life downtown.  Right Now Downtown is just one small part of what we do.

In November Capital Crossroads held its Annual Meeting, during which we reported on the state of the SID, made some big announcements, and presented some awards.  If you didn’t make it to the Annual Meeting, never fear.  We have our blog.

We’ve posted a ten-minute video summarizing the Annual Meeting and our accomplishments from 2009, featuring Cleve Ricksecker, Kacey Campbell and Lisa Defendiefer.

Downtown: A Year in Review from Downtown Columbus on Vimeo.

During the Annual Meeting we also recognize people and companies for outstanding service, for aesthetic contribution to downtown, for outstanding achievement, and our outstanding ambassador of the year.  To read about our award winners, visit our blog post.

And if you want to see more highlights from Pearl Market, the Capitol Square Kickball League and Downtown LIVE, don’t miss the rich photo galleries on Flickr.

APP-ATTACK

These days, there’s an “app” to organize your parties, and an “app” to pay your bills.  There’s even an “app” to help you walk your dog.

Downtown Columbus has a FREE application that works with ANY phone… and this app can run a power washer, remove graffiti and provide you with a safety escort.

Simply dial 614.228.5718 and connect to a Clean and Safe Ambassador.  Our Ambassadors (better known as the “team-in-green”) are ready to help you solve all kinds of problems.  You might see them on the streets picking up litter.  You might also see them working with an outreach team to help a homeless person.  You’ll see them doing lots of things – but you won’t ever see them standing still.

While this “app” works from any sort of phone, you can also connect to our Ambassadors online.  Just go to our homepage at downtowncolumbus.com and click on the grey bar in the upper right-hand corner.  It’ll take you straight to our online Service Request Form.

Best yet, this “app” is a neighborhood exclusive; you won’t find the team-in-green any other place in town.  Working together, downtown keeps getting better and better.

To learn more about the “green team” and Capital Crossroads, join us for our 2009 Annual Meeting on Wednesday, November 18 at 4pm in the Atrium at the Statehouse. It’s open and free to the public!

As has been the tradition for the last five years, Capital Crossroads Ambassadors will be passing out thousands of chocolate candies at the major Downtown intersections this Friday, February 13, in celebration of Valentine’s Day. Should you need your chocolate fix, you will find them between 730-9am and 11am-1pm sweetening the streets.

And…Happy Valentine’s Day from Capital Crossroads Special Improvement District.