Right Now Downtown

THE REAL DIVINE MS. M

Meet Melissa Fast.  She’s officially on board at Capital Crossroads SID as Marketing Director.

Officially, she started last Monday.  Unofficially, she’s been supporting the downtown community for years.

As a local patron of the businesses, restaurants and arts scene, the new director has long celebrated the city’s core as its crowning glory.  She says, “I want to help promote the fact that it is a destination – whether it’s for a cup of coffee in the afternoon or a night of entertainment.”

She continues, “I really want to do my part to make sure that people embrace the fact that downtown is a cool place to be.  I think it’s important for the experience to be easy for people so they want to keep coming back.”  It’s everyone’s neighborhood.

Her favorite downtown finds have stories behind them – like the treasures from Pearl Market.  In fact, the Pearl Market itself is a great place to find a story.  The shops were just highlighted in The Columbus Dispatch… and the market caught the national spotlight when the Associated Press picked up the story for distribution.

Downtown Columbus is indeed a place with a great story.

 The Arnold Sports Festival, like the man for whom it’s named, is big.  Big muscles.  Big numbers of visitors.  Big for Downtown Columbus, which means that Capital Crossroads SID must have a big response.

During The Arnold, the downtown population adds 17,000 athletes, 170,000 spectators and 700 exhibitors.   That’s twice as many athletes as the recent Winter Olympic Games.  Due to the volume of visitors, Capital Crossroads boosts its normal staffing levels with six additional Ambassadors and other staff members.  From Thursday, March 4 at 11 a.m. until Sunday, March 7 at 7 p.m., three to four staff members will be dedicated to the northeastern corridor of downtown around the convention center, along with the iCart kiosk, to ensure that someone is available to answer questions, provide safety escorts and keep the area clean.

In addition, a new pushcart – sort of a mini-iCart – will be deployed with an Ambassador at Broad and High for a few hours a time, loaded with pamphlets and other information.

“We really dedicate ourselves to this event,” explained Ryan Smith, Downtown Hospitality Coordinator.  “We are there to help people navigate around downtown, find great places to eat, provide directions, answer transportation questions and provide safety escorts.”

In addition, Capital Crossroads is in contact with hotels in and outside of downtown, to let them know that the SID is available to offer services and information, sort of like an additional concierge out on the street.

Statistics from 2009 show that through the four-day event, Capital Crossroads provided over 5,000 public assists, with 2,775 of those on the iCart alone.  The extra effort is well worth it.

For the second year, Capital Crossroads has partnered with The Arnold to print a hotel keycard map, which serves as a walking map, shuttle map and parking map for the event.  It also highlights the downtown wayfinding signs and the Capital Crossroads hotline number.

“We have gotten very positive feedback from the folks at The Arnold,” added Smith.  “They are very appreciative of what we do and believe we add real value to their event.”

Smith says that he and the rest of the staff enjoy the atmosphere and energy downtown during The Arnold weekend.  Plus they receive plenty of positive feedback from the visitors, including praise for the cleanliness of the city and the help that Capital Crossroads provides.

It’s important to note that this type of service is available during any event downtown; it’s what Capital Crossroads Ambassadors do.  But the size of The Arnold requires a bigger mobilization of people and effort.  When The Arnold is here, it’s all hands on deck.

They vied for your votes via video.  The competition was fierce.  And the final margins were razor thin.

Congratulations to the 2010 Show Your Love Contest Winner (drum roll please…)

Dirty Frank’s Hot Dog Palace!!!

Thanks to all of you who voted for your flav-o-favs!  With hundreds of votes cast, J. Gumbo’s fell short of the winner’s spot by a mere three votes, with Jack’s Diner, last year’s Show Your Love winner, and Burgers Dogs and Fries in hot pursuit.

Now the love showing worked both ways.  By voting for their favorite lunch spot, food fans were entered to win free lunches from our featured downtown restaurants: Barrio, Burgers Dogs and Fries, Caffe Daniela, Dirty Frank’s, J. Gumbo’s, and Plantain Cafe.  Congratulations to our winners who now know that there is such thing as a free lunch:

Erika Haske
Trish Mester
Alyson Miles
Angela Butler
Kristine Kring
Jen Town
Christina Ringley
Mary Groves
Jeremy
Chris Powers
Joshua Young
Rhonda Ries
Sandy Auckerman
Chris Carpenter
Mark Siple
Kris Davis
Charlie Letson

Without question, Downtown Columbus is the most underserved retail location in Central Ohio.  With 100,000 employees; 5,500 residents; 250,000 overnight hotel guest; 31,000 college students; 65,000 in-town residents in the Short North, German Village and surrounding areas; and millions of day visitors to the Arena District, Convention Center, theatres and museums, there is significant demand for retail services.  But since the collapse of City Center, downtown has lost its retail sector and the ability to attract corporate retails stores.

Without a major developer pulling those corporate chains downtown, they likely won’t reemerge anytime soon.  But that does not mean that downtown cannot attract retailers.  Independent and start-up retail are the likely players in downtown’s retail future.  But after years of negative coverage surrounding City Center’s demise, there is a negative perception of downtown retail.

Capital Crossroads SID and the City of Columbus have developed a new retail initiative to educate independent and start-up retailers about downtown to and to help overcome the misperceptions that abound.  Announced by Boyce Safford, Director of the City’s Development Department, at the Capital Crossroads Annual Meeting in November, the City is offering several incentives to entice retailers downtown.

The incentives, which apply to the “Mile on High” are on High Street from Spring Street to Mound Street and from Front Street to Fourth Street, include cash incentives and tax abatement specifically for retail investments for property owners and retailers.

However, there remains a communication gap.  Work must be done to overcome the misapprehensions retailers hold and to share the information regarding the City incentives.  Relationships need to be built with independent retailers throughout the area to encourage them to consider downtown as a location.

To that end, Kacey Campbell, the former CCSID Promotions Coordinator, has been tapped as the new downtown Retail Recruiter.  Campbell will serve as a “matchmaker”, reaching out to retailers, answering questions, encouraging them to consider downtown, then matching them with leasing agents who can finalize the deal.

For the last four years, Campbell has connected with existing downtown retailers and with the many vendors who participate in the very successful Pearl Market.  She has an understanding of downtown and believes in its potential.

“There is a huge demand for retail in downtown,” says Campbell.  “It’s a matter of getting accurate information to people and then helping them navigate downtown.  It will take time to see results, but there is good opportunity.”

The seeds of success are already sewn, evidenced by the burgeoning pockets of retail on Gay Street and Fourth Street.  Programs such as this have also proven successful in other cities with a dearth of downtown retail, including Nashville, St. Louis and Minneapolis.  With new incentives from the City and a retail recruiter making the pitch, look for retail to return to the heart of Columbus.

For many tenants, workers and visitors, the Capital Crossroads Clean and Safe Ambassadors are the face of downtown.  While the ambassador program is operated out of the Capital Crossroads SID offices on Fourth Street, it is managed by an outside business specializing in SIDs and clean and safe services.  Since the beginning of January, a new, locally-based company has taken over the contract: Ohio Support Services.

Since the SID’s inception, the clean and safe program was overseen by a national company called Block By Block.  Though Block By Block had done a commendable job, in 2009, the CCSID and Discovery SID boards determined that a request for proposal should be made.  This was done to ensure that the SIDs were indeed getting the best service possible for the best price.

Nine proposals were received, and four companies were chosen to interview, two local and two national.  Ohio Support Services, a local company with experience providing clean and safe services for a number of downtown buildings, eventually won the contract.

“After studying the proposals and going through the interview process, the boards decided that, all things being equal, they would like to go local,” explained Lisa Defendiefer, Downtown Safety Coordinator.  “Block By Block did a good job, especially when we were getting the program off the ground, but the property owners definitely saw the value in supporting a local company.”

Because OSS’s offices are local, it has freed the Capital Crossroads Operations Manager and Operations Supervisor to be out on the street more, working directly with the ambassadors and the public.  In addition, OSS provided security in buildings throughout the downtown; these relationships have served to improve the network of security offered by CCSID.

The boards were also impressed with OSS’s president, Scott Tucker, who is committed to downtown and cares about the community.  He has a history of giving back, and has been actively involved in ASIS, an organization that helps train security officers to be top of the line employees.

The good news for downtown tenants, residents and workers is that you won’t really notice the difference.  While the change improves function within the CCSID offices, the services provided for both cleanliness and safety on the streets will remain the same.  In addition, both OSS and Block By Block worked together to smooth the transition, so CCSID was able to retain more than 95% of the ambassador personnel.  One change is the new CCSID Operations Manager, Ben Barker, who was previously with OSS as a security manager at the Grange Building. 

“OSS received hundreds of applicants for the position and eventually narrowed the field to two highly qualified candidates.  Cleve Ricksecker and I sat in on the final interviews and were definitely struck by Ben’s depth of security knowledge, enthusiasm, confidence, and love of new challenges,” added Defendiefer.  “A change like this could have been tough on the ambassadors, but they have handled it well.  OSS has just done a great job with the details of the transition; it’s been pretty seamless.”

At the Capital Crossroads Annual Meeting in November, Executive Director Cleve Ricksecker reported on one of the core missions of Capital Crossroads SID: safety.  CCSID continues to partner with the Columbus Division of Police to promote safety downtown.  The ongoing efforts of CCSID’s safety ambassadors include patrolling the district, observing their surroundings, notifying the police of any criminal activity, and reporting even minor offenses and disorder to the SID special duty police officers. Additionally, the reassuring presence of the ambassadors, combined with keeping the environment clean, help promote safety in the downtown core. 

This hard work has resulted in good news for downtown in 2009.  While comparing crime rates across precincts is not an exact science, using conservative estimates, the downtown Columbus precinct is now among the three safest in the city.  After experiencing a 37% decrease in crime from 2002 to 2008, there was a slight increase in 2009.  This was due primarily to an increase in car break-ins, a phenomenon which was true citywide.  Downtown’s increase in this type of crime was lower than the citywide average. 

“We remain grateful to the Columbus Division of Police for their excellent work,” said Ricksecker.  “They understand that law enforcement requires a variety of approaches and resources, and agree with the old English saying that an ounce of prevention is worth a pound of cure.” 

Bike patrol officers are proactive in eliminating problems and preventing crimes, and the special duty officers hired by the SID supplements those efforts.  In addition, the SID’s Outreach Specialist, Alyson Poirier, helps the homeless and those with mental health or addiction issues by linking them with social services, which keeps them off the streets and from possibly contributing to safety issues. 

Finally, the SID uses its communications vehicles to remind residents, employees and visitors not to give to panhandlers and to be aware of the risk of leaving valuables in plain sight in a car.  

All these efforts combined contribute to a safer downtown.

February is Crafter’s Month at the Winter Pearl Market (20 E. Broad Street)!  We are looking to close out our inaugural winter market with a bang.  Because the MARKETPLACE (where local handmade arts, clothing, crafts and other gifts have been sold on consignment) has been so popular, we are expanding on that idea and making the whole month of February “Crafter’s Month.”

But we need crafters to participate, so if you are interested, please email Heather Brown at heather@downtowncolumbus.com for more information. 

DOWNTOWN SPEAKS

You know how suggestion boxes work?  Fill out the form, put it in the box… and it goes away forever.

We’re not that way.  At the end of last year, we asked for reader thoughts and suggestions, you followed through and offered all kinds of comments.

Now we’ll follow through too.  Here’s the plan:

1.  You want more places to have lunch, including fast food chains.
Although our focus has been on independent operations (here’s our online directory of almost one hundred eateries), we welcome all sorts of purveyors.  Heck, if there’s room for Dunkin Donuts, we’ve got room for a McWendy’s King.  But please be patient.  The chains will be slow to return to downtown.  In the meantime, check out the quick bite places in the directory…  we promise good eats are ahead!

2.  You want more retail stores downtown.
We do too.  Since the survey, Capital Crossroads SID has announced that it will create a retail recruitment program for downtown with Kacey Campbell taking the lead on revving up downtown retail.  You can be proactive in this process too: shop at downtown’s Pearl Market, nurture those businesses and they’ll grow into a full-scale retail community.  And support the downtown retails we have.  You can find a list of retailers here.

3.  You want to know about marches and rallies happening downtown.
Duly noted.

4.  Some readers wanted City Center open again as a mall; some wanted it to remain standing and repurposed.
City Center ran its course as a mall.  It faced fierce competition from Tuttle, Easton and Polaris malls.  Its closed-off-fortress design was no longer cool.  So bye-bye mall; hello sweet opportunities!

As for redesign, the mall was build to be a mall.  Did you know it doesn’t even have a heating system, because the lights and people generated enough heat?  The best evidence indicates that the single most cost effective way of dealing with the structure was to disassemble it entirely.  To do otherwise would be a statistically improbably gamble.

5.  Readers want the magic of their childhood.
Can we pull a rabbit out of the hat and make our downtown dreams come true?  If you care, and we know you do, then we can!

Capital Crossroads SID offers a wide range of services throughout the year, such as safety escorts and graffiti removal, but with each change of seasons comes a set of specialized services performed by the Clean and Safe Ambassadors.

Throughout the fall months, the Ambassadors focus on leaf collection.  They run the ATLV machines vacuuming leaves from sidewalks and curb lines 24-hours-a-day.  In its continued efforts to support recycling, the SID takes all leaves that are collected to landscape recycling centers.

In the winter months, snow and ice become the main concern.  As soon snow begins to accumulate, all Ambassadors are dispersed in groups of two or more to shovel the snow from the sidewalk corners at each intersection in the district.  This includes the pie-shaped areas marked by the curved curb line and the area delineated by perpendicular lines running straight out from the corner of the buildings. 

“It is our goal to clear these areas so well that someone wearing patent leather shoes could walk through without ruining their shoes,” explained David Braxton, Operations Manager of the Clean and Safe Team. 

When there is significant snowfall or ice build-up, Ambassadors will clear these areas with a Bobcat. 

Braxton reminds Capital Crossroads property owners that snow removal on the sidewalks directly in front of their buildings is their responsibility.  This removal must be done in a timely manner.  If a problem develops, Capital Crossroads will contact the property owner to remind them of their obligation.  If this fails, Capital Crossroads must then notify the City of Columbus Division of Code Enforcement. 

The cooler months have also brought a return to standard hours of operation, rather than the expanded hours that were run during the summer months.  Capital Crossroads current hours of operation are: 

Monday – Friday, 6:30 am – 11:30 pm

Saturday, 8 am – 11:30 pm

Sunday, 9:30 am – 6 pm

THE “GREAT AND POWERFUL” SID

Remember that scene in The Wizard of Oz when Toto pulls the cord and the secret of the Great and Powerful Oz is revealed?  This week we’re pulling back the curtain on Right Now Downtown.  Yes, there are some someones behind the curtain of this publication: the Capital Crossroads Special Improvement District.

Capital Crossroads, which is voluntarily funded by property owners within the downtown district, performs a wide array of services all intended to improve the quality of life downtown.  Right Now Downtown is just one small part of what we do.

In November Capital Crossroads held its Annual Meeting, during which we reported on the state of the SID, made some big announcements, and presented some awards.  If you didn’t make it to the Annual Meeting, never fear.  We have our blog.

We’ve posted a ten-minute video summarizing the Annual Meeting and our accomplishments from 2009, featuring Cleve Ricksecker, Kacey Campbell and Lisa Defendiefer.

Downtown: A Year in Review from Downtown Columbus on Vimeo.

During the Annual Meeting we also recognize people and companies for outstanding service, for aesthetic contribution to downtown, for outstanding achievement, and our outstanding ambassador of the year.  To read about our award winners, visit our blog post.

And if you want to see more highlights from Pearl Market, the Capitol Square Kickball League and Downtown LIVE, don’t miss the rich photo galleries on Flickr.